Terms of service

THE BORING STUFF:

BOOKING FEES:

You'll notice when booking online that you're prompted to pay a booking fee to reserve your selected time-slot.

We're so lucky to have a wealth of wonderful clients looking for appointments, both OG and fresh-faced.

We value your time and commit to delivering a premium experience to you from the moment you place a booking. But our appointments are in high demand, so for this reason, we require a booking fee in order to reserve the time for you.

For haircuts, the booking fee is $50.
For any colour service, its $100 - with or without a haircut.

The booking fee is non refundable, but it is transferable. On the day of your appointment, it will be deducted off your final bill, unless you book your next appointment at that time; in which it will be used on a rolling basis to secure your future booking(s). If you decide to rebook in your own time, you will have to repay the booking fee.

REMINDER NOTIFICATIONS:

We understand that some people don't use a diary (aka living life on the edge). But don't worry, we've got your back!

When placing a booking, you'll receive an email notification letting you know we've reserved your booking for X date and X time, it also includes our address, email, and phone number.

The week prior you will receive a reminder email about your upcoming appointment. 48 hours before, you'll receive the final reminder via text message, in which you must reply 'Y' to confirm. This lets us know on our end that you'll be there. This is the deadline for any changes made to appointments free of charge.

If you need to reschedule, change, or cancel your appointment, you must notify the salon immediately, preferably via phone call; however on weekends, you can let us know via email at hey@mamawest.com.au. For any late cancellations/changes/rescheduling, our cancellation policy will be applied.

If we have not received your text message confirmation after our final reminder has been sent, we will endeavour to reach out via phone call, as well as SMS and/or email. If we are unable to reach you with 24 hours, we will give your appointment to someone on our waiting list.

CANCELLATION POLICY:

We value your business. We ask that you respect ours by agreeing to our cancellation policy. We understand and appreciate that you may need to change or cancel your appointment for a variety of reasons; however, we ask that you let us know in advance. Here's our policy:

LATE CANCELLATIONS AND/OR CHANGES TO APPOINTMENT TYPE:

We require at least 48 hours' notice for any change and/or cancellation (including postponement) of your appointment - otherwise, a fee calculated at 100% of the total service cost is applied.

LATE FOR APPOINTMENTS:

We understand things happen that may effect your punctuality; but we ask that you consider other clients. If you believe you will be late, we ask that you contact the salon immediately via the phone. If you're over 20 minutes late, it is unlikely we will be able to deliver a full service for you, but you will still be required to pay the full service cost. If you're significantly late, we may have to completely cancel your appointment, and our cancellation policy will apply.

FAILURE TO ATTEND:

We like to be as reasonable as we can, but as a small business, we have staff to pay. Where you have failed to attend an appointment, you will be charged 100% of the full service total, if you make a follow-up booking, you will be required to pay for the full service at the time of booking.

$75 OFF FOR NEW CLIENTS PROMO:

*This offer is valid for one use per customer and applicable only to new customers. The discount applies to the first service booked with MAMAWEST and cannot be combined with any other offers or promotions. A minimum spend of $500 is required, and a second booking scheduled for a future date is required to be eligible for the promotion. The offer is subject to availability, and MAMAWEST reserves the right to make changes or cancel the offer at any time without prior notice.